Patients have the right to…
- be informed of their rights and responsibilities.
- receive treatment and medical services without any type of discrimination.
- be treated with privacy, consideration, respect and recognition of their individuality.
- be informed of the names and functions of all physicians and other healthcare professionals providing their direct care.
- receive the services of a translator or interpreter to facilitate the communication between the patient and the clinic’s healthcare professionals.
- participate in the development and implementation of their plan of care.
- make informed decisions regarding their care.
- be informed of their health status, involved in care planning and treatment, and allowed to request or refuse treatment.
- formulate advance directives and have physicians and other healthcare professionals comply with these directives.
- have their medical records kept confidential.
- have access to their medical records within a reasonable time frame.
- be free from all forms of abuse and harassment.
- receive care in a safe setting.
- examine and receive an explanation of their bill.
- have an explanation if they are being discharged or transferred to another medical clinic.
- be informed in writing about the clinics policies and procedures for initiation, review and resolution of patient complaints, including the address and telephone number of where to file complaints with the clinic and the medical board of California.
Patients have the responsibility to…
- provide accurate information
- follow instructions
- follow clinic rules and regulations
- accept consequences of their decisions
- meet financial obligations
- show respect and consideration
- ask questions
(updated Sept. 2011)